Some free web mail services will bounce or refuse the initial welcome e-mail sent from the SPI Portal sign-up form.

When this occurs, SPI receives an error and possibly deletes the new account from the portal.  The assumption is that if the message bounced, you never received the initial password, and the simplest solution is for you to re-create your account.  This will not be done for existing, active accounts.

So, if you are using such a service successfully for your Portal access, but your co-worker has not been successful with their own, this may be the cause.  We apologize, but needed to let you know of this possible hiccup in signing up for the portal.

Services that have already bounced several times:

        cashette.com

         gawab.com

        web.de

        runbox.com